General Questions:

Q. Why should I choose artificial turf over real grass?

A. Turf not only saves you money in the long run, but it also saves you time spent on lawn maintenance. No more mowing, fertilizing, and watering. Save money by conserving water, lawn care services, and expensive sod grass!

Q. Does your Turf come with a warranty?

A. ABSOLUTELY!! All of our turf comes with a 10-year warranty!  The warranty covers workmanship, uneven fading, and fiber degeneration. We are so sure of our turf that we are willing to provide you with a 10-year warranty!

Q. Is your turf manufactured in the USA?

A. ABSOLUTELY!! All our turf is manufactured in the USA and we stand behind our products. Beware of products made in China. They may have a discounted price, but they won’t come with a warranty and the workmanship is poor!

Q. How do I clean the turf?

A. Turf needs very little maintenance, which is why most homeowners choose to have turf! In the fall, you may want to use a rake to gather up the leaves. If someone tracks their muddy footprints across your turf, you can easily spray them off with a hose.

Q. What happens if my dog has an “accident” on the turf?

A. If your dog or any other animal has an “accident” on the turf, simply let the feces dry, and then scoop it up. In worst case scenarios, a water hose or a little soapy water should do the trick!

Q: What does the pile height refer to?

A: Pile Height refers to the length of the blade of grass from the backing to the tip of the grass. Carpet style turf has a shorter pile, which can eliminate the need for infill. (But we suggest infill in all turf to prolong the life of the turf)

Q: Why is there padding under slides and play sets?

A: For commercial applications padding has to be installed for fall zones.

Q: Do I have to put sand in my turf?

A:  Sand is added as an infill to prolong the life of the turf.  It also adds weight and separates the turf blades to assist the turf in standing up.

Payment Questions:

Q. I don’t feel secure purchasing with a credit card over the internet. How can I purchase?

A. You always have the option to deal with us directly! We encourage our customers to give us a call and let us explain how the process works! We are available 7 days a week, and we look forward to hearing from you! We always use the most confidential secure ways to take payment!

Q. What forms of payments do you accept?

A. At the time, we accept Visa, Mastercard, Paypal, and check,. (However, we will have to let the check clear before we are able to release the material.) 

Shipping Questions:

Q. How will my order ship? Will I receive a tracking number?

A. Your order will ship via a freight-line company,  Xpress Global at www.xgsi.com.  Once your order has shipped, we will send you a tracking number via email to track your shipment. If you have any questions, you may contact us and we will be happy to help!

Q. Shipping Rate?

A. We strive to keep shipping cost to a minimum.

Flat Rate Residential: $175.00

Flat Rate Business or Terminal Pick up: $85.00 (Business rates do not apply to residential businesses.)

We offer FREE SHIPPING To Businesses and TERMINAL PICK UP for online orders only of a 15X50 or 750 square feet or greater. 

There is a $25.00 cut fee added to orders that are a 15X50 or smaller.

 It is the customers responsibility to have hands available to unload the turf from the truck.  

Q: Is there a terminal close to me?

A: Here is the link to Xpress Global Service Centers.

Q. How fast will I be able to receive my turf?

A. Almost every order ships within 1 business day. You should be able to receive your order in 5 to 10 business days. If you have any problems, please don’t hesitate to call. If we should have any problems with your order, we will be sure to contact you.

Installation Questions:

Q. How should I install my turf?

A. Most turf can be done DIY, but we have detailed installation instructions that we can email to you anytime!

Q: Can I install the turf myself?

A: The answer is YES! We have a variety of customers from young to old that install the turf themselves. Once you read through the instructions, you should have a betetr understanding of how the process works, and it can work for anyone! Of course, if you should run into any issues, we are always here to help!

Q: Do you sell the materials needed to install?

A: We focus our attention directly on manufacturing and distributing turf. We do not sell other installation materials, primarily because they can be picked up at the customer’s local hardware store, which will save time, money, and headaches from lost materials. 

Still got questions? Contact us

FAQ'S

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked: